FAQ's
1. Can I cancel my order after placing it?
Yes, you can cancel your order within 2 hours of purchase by contacting us at info@ezradaniel.com. If your order has already shipped, you’ll need to follow our return process.
2. Can I modify my order after placing it?
At this time, we cannot modify orders once placed. If you made an error, please cancel the order within 2 hours and place a new one.
3. What is your return policy?
We accept returns within 14 business days of delivery. Items must be unused, in original packaging, and with all tags attached. Proof of purchase is required.
4. How do I start a return?
Email info@ezradaniel.com with your order number, reason for return, and any relevant photos. We’ll provide return authorization and instructions.
5. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
6. Is there a restocking fee?
No, we do not charge a restocking fee.
7. When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect your returned item. Your bank may take additional time to reflect the refund in your account.
8. Can I exchange an item?
We offer exchanges for incorrect or defective items. Contact us within 14 business days. For size exchanges, please return the original item and place a new order.
9. How long does delivery take?
- Order handling time: 1-3 business days -Central Standard Time (Chicago)
- Transit time: 8-14 business days
- Total delivery time: 9-17 business days, depending on your location
10. What shipping carrier do you use?
We ship via USPS for all orders within the USA.
11. How much does shipping cost?
We charge a flat shipping fee of $6.99 USD within the USA.
12. Do you offer international shipping?
Currently, we only ship within the United States.
13. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can also use our Order Tracking Page to monitor your delivery.
14. My package was marked as delivered, but I haven’t received it. What should I do?
Please:
- Double-check your shipping address.
- Look around your property or with neighbors.
- Contact USPS with your tracking number.
If the package is officially declared lost, contact us at info@ezradaniel.com, and we’ll offer a refund or reshipment.
15. What if my item is damaged or defective?
Contact us within 48 hours of delivery with photos. We’ll arrange a return at no cost and offer a replacement or full refund.
16. What payment methods do you accept?
We accept:
- Apple Pay, Shop Pay, Google Pay
- Visa, Mastercard, American Express, Discover
- JCB, Elo, UnionPay
17. Is it safe to shop on your site?
Yes. We use SSL encryption and secure payment gateways to protect your personal and payment information.
18. Will I be charged immediately after placing an order?
Yes, your payment is authorized at checkout. You will be charged once your order is confirmed and ready to ship.
19. Why was my payment declined?
Please check that your billing info is correct, your card is valid, and you have available funds. If the issue persists, contact your bank or our support team.
20. Where are you located?
Our return shipping address is: 7424 South Dianne Drive, Pharr, Texas, 78577, United States
21. How can I contact customer service?
Store Name: Ezra Daniel
Email: info@ezradaniel.com
Phone: +1 (956) 638-7696
Address: 7424 South Dianne Drive, Pharr, Texas, 78577, United States.
Support Hours: Monday to Friday (9:00 AM to 5:00 PM) (GMT-06) Central Standard Time (Chicago)
Order Cut-Off Time: 11:00 PM (GMT-06) Central Standard Time (Chicago)
