Shipping policy

At Ezra Daniel, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Confirmation

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier

We partner with USPS to ensure timely and safe delivery.

Shipping Locations

We ship within the USA only.

Shipping Fee

We charge $6.99 USD as a shipping charge within the USA.

Duties & Taxes

Your order may be subject to import duties and taxes (including VAT), which will be applied at checkout.

Lost Packages

If your package is marked as delivered but you haven't received it, please:

1. Verify the shipping address.
2. Check all possible delivery locations at your residence.
3. Ask neighbours or family members if they accepted the package.
4. Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Tracking

After dispatch, a tracking number will be sent to your email. You may also use our Order Tracking Page to monitor your delivery. Tracking updates may take up to 24 hours to appear.

Delays

We aim to meet our delivery estimates, but delays may occur due to high shipping volumes or unforeseen courier disruptions. If your order hasn't arrived within the expected timeframe, please get in touch with our support team.

Contact Us

If you have questions or concerns about this Shipping Policy, don't hesitate to get in touch with us: